FAQ

DO YOU DELIVER?

Yes we do offer a delivery service for all of our products. We charge this at a rate of $1.00 per kilometre for delivery and for collection. Please note that we charge for the return trip.
We include free delivery for hires within Rolleston.

WHAT DOES 'DRY HIRE' MEAN?

Dry hire is a simple term, meaning we provide the goods and you do the setup work. If you would prefer, we are happy to install Festoon Lighting at an extra charge.

WHAT ARE YOUR PAYMENT TERMS?

We require a 20% deposit to confirm your booking, and ask that the balance is paid five working days before the hire. 
Please note that we do not have EFTPOS facilities, and online banking is our preferred method of payment.

DO I HAVE TO CLEAN THE EQUIPMENT AT THE END OF THE HIRE?

The simple answer is yes. We expect the furniture to be wiped down and clear of any food or drink, and glassware to be rinsed with water.
We ask that you don't use anything other than warm, soapy water on the furniture, as many chemicals will damage the wood.
A cleaning fee may be charged if these guidelines are not followed.

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?

Whether we seek compensation to cover the cost of repair or replacement, will be a decision made on a case by case basis. 
We will charge for any glassware breakages.